Privacy policy

Last updated: April 2026

The Messy Formist is committed to protecting your privacy and handling your personal information with care, clarity, and respect.

This Privacy Policy outlines how personal information is collected, used, and shared when you visit or make a purchase from themessyformist.com (the “Services”), which are powered by Shopify.

By using this website, you acknowledge that you have read and understood this policy.

What we collect

We collect personal information only where it is reasonably necessary to operate the business and provide our services.

This may include:

Information you provide

  • name
  • billing and shipping address
  • email address
  • phone number
  • order details and purchase history
  • messages or enquiries you send

Automatically collected information

  • IP address
  • browser and device information
  • how you interact with the website (pages viewed, time spent, actions taken)

Payment information

Payments are processed securely through third-party providers (such as Shopify Payments or PayPal).

TMF does not store or have access to your full payment details.

How your information is used

Your information is used to:

  • process and fulfil orders
  • arrange shipping, returns, and refunds
  • communicate with you about purchases or enquiries
  • provide customer support
  • improve the website experience and functionality
  • detect and prevent fraud or misuse
  • send occasional emails if you have opted in

TMF does not sell or rent your personal information.

Email communications

If you join the mailing list, your email will be used to share occasional studio notes, product releases, or updates.

You can unsubscribe at any time using the link in any email.

Cookies and analytics

The Messy Formist uses cookies and similar technologies to support the functionality and usability of this website.

This page explains what cookies are, how they are used, and how you can manage them.

What are cookies?

Cookies are small text files stored on your device when you visit a website.

They help websites recognise your device, remember preferences, and understand how people interact with the site.

How cookies are used

TMF uses cookies in a limited and considered way to:

  • enable core website functionality (such as shopping cart and checkout)
  • remember your preferences and interactions
  • understand how visitors use the site (e.g. pages viewed, time spent)
  • improve website performance and usability over time

Cookies are not used to personally identify you beyond what is necessary to operate the website.

Types of cookies used

Essential cookies

These are required for the website to function properly, including navigation and purchasing.

Analytics cookies

These help TMF understand how the website is used, so it can be improved. This may include services such as Google Analytics.

Preference cookies

These remember choices you’ve made, = such as location or site behaviour, to improve your experience.

Third-party cookies

This website is powered by Shopify and may use cookies provided by trusted third parties, including:

  • Shopify (e-commerce functionality)
  • payment providers
  • analytics services

These providers only access information necessary to perform their functions.

Managing cookies

You can control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect how the website functions, particularly in relation to shopping and checkout.

Cookies may be updated from time to time to reflect changes in technology or legal requirements.

Third-party services

TMF relies on trusted third-party providers to operate the business, including:

  • Shopify (e-commerce platform)
  • payment processors
  • analytics services (e.g. Google Analytics)
  • shipping and fulfilment providers

These services only access personal information as needed to perform their functions and are required to handle data in accordance with applicable privacy laws.

Because Shopify powers this store, your information may be processed and stored on servers outside Australia.

Storage and security

Reasonable steps are taken to protect your personal information from misuse, loss, or unauthorised access.

However, no system is completely secure, and transmission over the internet cannot be guaranteed as fully secure.

How long information is kept

Personal information is retained only for as long as necessary to:

  • provide services
  • meet legal obligations
  • resolve disputes
  • maintain business records

Your rights

Depending on your location, you may have the right to:

  • access the personal information held about you
  • request corrections
  • request deletion of your data
  • opt out of marketing communications

To request this, you can contact TMF directly.

Children’s privacy

This website is not intended for children, and TMF does not knowingly collect personal information from individuals under the age of 16.

External links

This website may contain links to third-party sites. TMF is not responsible for the privacy practices or content of those sites.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements.

Updates will be published on this page.